Zendesk is now FedRAMP authorized. Learn more

Zendesk for government

Accelerate your COVID-19 government response

Government organizations rely on Zendesk to deliver the best possible citizen and employee experiences more efficiently, at any scale. Today, our FedRAMP authorized solution provides the tools for government agencies to manage COVID-19 responses, a newly remote workforce, as well as contact tracing.

Our easy-to-use, secure customer service and engagement products allow teams to centralize communication, streamline workflows and analyze trends, for greater efficiency and happier constituents.

Join these innovative government organizations in transforming citizen engagement
Logo: State of Tennessee
Logo: FCC
Logo: ACLU
Logo: NHS
Logo: City of Hampton
Logo: Surrey County Council

The Zendesk for government approach

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Communicate efficiently with citizens and employees

COVID-19 is creating an increase in inquiries, questions, coordination, and reporting for the government globally. As call centers, offices, and websites see an influx of calls and requests, government agents can use Zendesk to centralize all communication. Streamlining communication provides a faster turnaround for citizens who need to know the status of a process, or for those who are looking to have their questions answered.

Deliver custom experiences on the Zendesk platform
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Ensure security and compliance with enterprise-grade standards

Zendesk’s FedRAMP-authorized cloud solution can be trusted to meet the stringent cybersecurity capabilities and processes required to handle federal data as well as citizen information. This means remote employees can work efficiently, as well as communicate and collaborate securely.

Learn more about our FedRAMP authorization and Zendesk Security
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Implement a contact tracing solution in days, not weeks

Contact tracing can be a very lengthy process, but implementing a contact tracing solution doesn’t have to be. With Zendesk, organizations can implement a case management system in as quickly as 24 to 48 hours. Track and prevent the spread of COVID-19 with our secure and privacy-safe cloud-based platform that keeps track of all case-related communications in one centralized, user-friendly solution.

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Check out The Zendesk Support Suite as a centralized solution

Say goodbye to complex reporting

Siloed data sources can make reporting to stakeholders complicated and cumbersome. With powerful analytics and reporting from Zendesk, teams can gain visibility into the volume of requests and turnaround time. Improving citizen experiences is an important way for civic leaders to help citizens feel more connected and trusting of their local government.

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Remotely manage your staff with ease

While managing citizen expectations, government organizations also must manage the new reality of a dispersed workforce. Let us help you ensure your workforce feels supported and empowered. Our tools help teams and partners track and manage requests, capture and disseminate institutional knowledge, and stay productive and connected wherever they may be working from.

อ่านรายละเอียดเกี่ยวกับ Zendesk สำหรับทีมภายใน

อ่านรายละเอียดเกี่ยวกับการใช้งาน Zendesk ขององค์กรของรัฐที่เน้นการใช้นวัตกรรม

Overhaul outdated processes

The FCC replaced a 15-year-old consumer complaint system and 18 outdated complaint forms

“Zendesk Support lives up to its promise. It’s that simple. It does what we need it to do today, and its vision ensures it’s a solid alternative in years ahead to help innovative decision-makers.”
Dustin Laun

Contractor and Senior Advisor of Innovation and Technology for the FCC

Customer Photo 1 Logo: FCC
Learn how the FCC saved $2.8 million in deployment costs and $540,000 annually in maintenance costs with Zendesk

Improve citizen support

State of Tennessee boosted CSAT 35% with an omnichannel solution from Zendesk

“It just made sense to merge our customer channels together—that and the fact that we saved a quarter-million dollars in maintenance fees on an annual basis by doing so.”
Dustin Swayne

Deputy Commissioner for the State of Tennessee

Customer Photo 2 Logo: State of Tennessee
Learn how the State of Tennessee provides a seamless experience to 6.6 million residents


ACLU agents achieve 10.5% increase in CSAT with improved workflows and communication between teams

“We’re seeing improvements in agent performance, and end users are seeing a quick turnaround time. They submit a ticket, and within the hour, their issue is resolved.”
Justin Birdsong

Associate Director of Enterprise Database Systems for the ACLU

Customer Photo 3 Logo: ACLU
Learn how the nonprofit ACLU efficiently serves stakeholders and fulfills its commitment to being a good steward for donor funds


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