Transforming your self-service with the power of AI, Featuring Forrester

Available On-Demand


As customers increasingly turn to self-service for support, technologies like AI and automation are playing a fundamental role in supporting this shift in behavior and rise of customer expectations.

Hear from guest speaker Kate Leggett, Forrester Vice President and Principal Analyst and Mike Mortimer, Director of Product at Zendesk, to learn more about how bots and automation can be leveraged for better customer experiences and more efficient team workflows.

In this webinar, you will:

● Hear real life examples of how AI Is transforming customer service operations and empowering the agent workforce
● See how automation is extending self-service across more types of interactions, making it more tailored to customers and agents
● Gain key takeaways and best practices from these knowledge management thought leaders

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Mike Mortimer

Director of Product at Zendesk

Kate Leggett

Forrester Vice President and Principal Analyst