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CRM for Zendesk

Enhance the efficiency and visibility of the sales support process.

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Preview image of app
Preview image of app
Preview image of app

CRM and Deals

Easily capture sales opportunities that happen during a support conversation. CRM and Deals for Zendesk is designed specifically to work with Zendesk Support and enable you to build and manage sales pipelines.

Enhance the efficiency, process, and visibility of the sales support process.

Capture deals in a snap

As you’re working on a ticket and the sales opportunity shows itself, there’s no time for shuffling tabs. Click the Create deal button in the Apps tab on the right side of the ticket view. Our app will auto-fill the prospect’s name and company. All that’s left to you is to fill out the rest of the form.

CRM pipelines

Get a bird’s eye view of your deals

We built our app, taking into account the best practices for managing pipelines. You will never forget to send a follow-up or set up a call to nurture a lead. And with the filtering option, just scan through the pipeline, and you will be able to understand where you’re standing with each deal. Apart from the default ones, there are also custom filters. And here you can go as far as possible - filter your deals by assignee, status, or even lost reasons.

CRM manage deals

Build your own sales process

Customize pipelines to fit your unique sales process. Add as many sales stages to a pipeline and name them as you find necessary. You can also specify the probability of closing a deal for each stage. And you can specify how long deals can stay idle in each stage before they rot.

Build sales CRM

Gather all the necessary information

Add fields that will help you gain the appropriate context on the sale. The form you will use to create a deal already has a few default fields which help capture the basic information. You’re free to add as many custom fields as necessary. We recommend keeping it simple, though.

Create personalized deals CRM

Link deals with products

Create your company’s products and services to link them to each deal. Thus, you will get more insight into the value of each of your sales deals and a clearer understanding of how your sales work.

Products

Build better relationships using user statuses

We bet you’ve already gathered thousands of contacts that you’ll be using in your sales process. But how to distinguish is this person a prospect, or a loyal customer? Here’s where a ‘user status’ will give you a hand. There are 4 possible statuses to add: contact, lead, prospect, and customer. Distinguish between the users you have in your Zendesk and approach each in a personalized way.

CRM contacts

Get sales forecasts

The default deal form has one handy field called the Expected closing date. With its help, you can plan your sales and get an overview of your performance. Switch to a Forecast mode to see deals you’re expecting to close each month.

Forecast sales in CRM and Deals

Measure to improve sales

There are four types of reports you can use to analyze your performance. You can check the number of deals you got, how many opportunities you lost and won. And the reasons why you lose deals.

On top of that, you can filter reports by:

  • Time - choose a custom date range and display the results daily, weekly, or monthly;

  • Pipeline - view altogether or a specific one;

  • Agent - analyze the performance of all agents or a specific one;

  • Group - get the insights into the performance of a specific group of agents;

  • Currency.

The reports are downloadable, so that you can keep track of all your performance results in neatly formed CSV files on your PC.

Sales reports in CRM and Deals

Keep the track of all events

Get the full history of actions taken with your Deals and Lead profiles - see who and when started a specific event as well as which CRM object was influenced.

How much does CRM for Zendesk cost?

You can opt for a free and paid subscription. The free plan allows one pipeline with up to 4 stages, and up to 2 custom fields. The paid subscription has absolutely no limits and costs $9 per agent per month.

App details

Works with
support
Ticketing System
Author
Growthdot
Version
1.0
Price (USD)
Free

Apps install directly into your account

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