All Messaging bot integrations will require you to have Sunshine Conversations access and usage purchased or included in your plan. If you would like to learn more about purchasing Sunshine Conversations, please speak to your Zendesk representative who will be happy to help.

Digital Genius gives you the power to make your customer's experience worthy of another visit with fast and accurate responses. Whether it's about their order, product availability, store location, or even sizing - they'll feel like they're speaking to a human!

We are an AI and Automation Platform built for E-Commerce. We help brands improve customer experience and dramatically reduce costs.

Key Features:

Full Automation: End-to-end resolution of support enquiries powered by conversational AI and process automation engine.
Flow Platform: Plug and play visual process builder with a library of pre-built AI intents, process actions, integrations and code-free connectors into any external API. Using the flow builder, you can visually represent your customer service processes, connect it to your systems and create personalized responses based on order information, tracking insights, time checks and many other factors.
Analytics and reporting available in a built-in dashboard
Built specifically for eCommerce and retail
60+ pre-built use cases for eCommerce
Out-of-the-box eCommerce and carrier integrations
Fully customisable to your brand
Multi-lingual and cross-channel
AI image recognition and text recognition
Fully managed implementation and support with product expert

Take a look at some of our improvement numbers: 🔻 95% Reduction in customer wait ✅ 60% Cases resolved without intervention 🌟 200% improvement in great productivity

With our platform, you can build a seamless journey for your customers - online and offline!

As we advance the technology and increase data on our always evolving platform, you can achieve proactiveness, accelerate your growth, meet surges in customer demand, scale your business and dramatically reduce backlog - resulting in a happy team.

Contact us directly or check our our website for more use cases, resources!

DigitalGenius

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