Firmafon helps you deliver great customer service over the phone. With the Firmafon app for Zendesk you automatically get all the most important call information directly in your Zendesk account.a * See detailed information about the caller - e.g. who the person spoke to last time he or she called. See detailed information about a call - e.g. the call recording, duration, how long the customer had to wait, etc. Transfer calls to your colleagues or call groups. Control your personal “do not disturb” status, group settings, etc. The app will automatically find or create the caller in Zendesk. The app will automatically create a ticket for each call (this can be changed in the installation settings).