Promptar

Promptar integrates Zendesk with your Phone System.

Preview image of app

Promptar matches your callers with Zendesk Users and Agents, delivering best-in-class screen-pops with associated Ticket information.

Highlights:

  • Integrate Zendesk with your existing phone system.
  • Build screen-pop Templates with any combination of Ticket, User or Organization fields, standard or custom.
  • Add simple actions to the screen-pops like quick navigation to Tickets or Users.
  • Configure rules to trigger different screen-pop Templates under different conditions.
  • Answer, hold/resume, transfer and hangup calls from your desktop, with a click.
  • Click-to-call support from within the Ticket interface to quickly dial the Ticket requester or any Collaborator.

Checkout the Promptar/Zendesk Quick Tour video for an overview of these capabilities and more.

More:

  • Promptar supports a growing number of phone systems: on premises and cloud-based. See supported Phone Systems to confirm that your existing system will work.
  • Promptar supports integration with more than one application at a time, combining both Zendesk and a CRM with your phone system. See supported Applications for more.
  • For full control and privacy, run Promptar server on a Linux or Windows sytem, on your premises or private-cloud.
  • Run Promptar clients on Windows or Mac.

Promptar uses the Zendesk REST API and does not require Zendesk Talk Agents.

Detalles de la aplicación

Funciona con
Support
Autor
TMeA
Precio (USD)
Free to install
See pricing details

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