Klaus

Klaus improves customer service quality by making internal feedback easy and systematic

(62)

Hypergrowth companies like Epic Games, Hopin, and Wistia use Klaus to boost agent skills and have more conversations that end with a smile.

Klaus users report:

  • Cut down time spent on quality assurance by 70%
  • Boost CSAT by over 10%
  • Onboard new agents 2x faster

Our purr-ific features:

Automate & scale your QA

  • Rate and comment on conversations

  • Customize rating categories and scales

  • Accelerate onboarding of new support reps

  • AI brings meaningful conversations to the top

  • Automate assignments & goals

Coach with precision

  • Track Internal Quality Score (IQS) across support reps & teams

  • Quizzes for coaching purposes

  • Pin talking points for 1-1s and team meetings

Identify learning opportunities

  • Filter conversations based on: Complexity, Sentiment, CSAT, and more

  • Filter by agent based on: Volume, Sentiment, CSAT

Zoom in on details with data insights and zoom out for perspective with data visuals. A quality all-in-one, Klaus is your single source of information for training & improving.

Happy Klausing! 🐱

➡️ Go to www.klausapp.com to learn more.

Detalles de la aplicación

Funciona con
support
Ticketing System
Autor
Klaus
Versión
1.1
Precio (USD)
Free to install
See pricing details

Lo que dice la gente

5.0

(62)

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