Improve CSAT and build brand confidence by equipping agents with accurate context for order-related inquiries. Reduce costs related to WISMO and WISMR by enabling agents to see order details and real-time statuses of outbound and return shipments for agents without leaving the Connect and Care app.

Narvar Connect

Trusted by 1300+ of the world's leading brands, Narvar creates positive customer engagement beyond the "buy" button through branded order tracking, delivery notifications, returns, and exchanges.

Narvar's comprehensive post-purchase platform powers brands like Sephora, Lululemon, Gap, Levi's, Sonos, Home Depot, and Dyson – equipping them to deliver transparency, build trust, and grow customer lifetime value.

Use Narvar Connect and Care for:

Lower WISMO

* Allow customers to file a ticket directly from the Track page

Surface all order and shipment information directly in Zendesk from the Track page
Resolve up to 25% of cases by highlighting FAQ articles

Better CSAT

* Facilitate chat with live agents from the Track page with Zendesk web widget

Expedite order resolution in real-time
Build consumer confidence in your brand, increasing CSAT by up to 100 basis points

Faster resolution

* Access a 360 view of customer order and shipment information

Choose the support channels that work for your business: live agent chat, FAQ articles, and more
Decrease resolution time an average of 10% per order

Narvar Statistics

Look up status of an outbound or return shipment.

Assist customers and mitigate fraudulent claims by seeing delivery status, estimated delivery date, and when a return has already been initiated.

Narvar Quicklookup

Make it easier for consumers to get support

Allow consumers to start a chat from the Narvar Track page. Deflect tickets with knowledge base articles, and offer contextual help.

Narvar Incident manager

For more information, contact you Narvar Customer Success Manager, or visit narvar.com

Narvar Connect and Care

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