Automate your ticket tagging process, save valuable agent time and get deeper customer insights that ever before with Prodsight.
Say goodbye to manual tagging
- Prodsight automatically tags your tickets so you don't have to
- Prodsight uses AI to detect user sentiment and intent for superior accuracy
- Works with 100+ languages including Spanish, German, French and Russian.
Auto-populate Ticket Fields with Sentiment and Topics
- Prodsight will analyze the subject and description of all incoming Zendesk tickets and automatically populate the ticket fields based on sentiment and topics
- When the ticket is solved, Prodsight will analyze all user replies and will update the fields with any additional Topics discussed for accurate reporting
- Use field data to run Skill-based assignment rules, power automations and build reports in Zendesk Explore.
Analyze all your customer feedback in one place
- Prodsight can not only tag your Zendesk tickets but also all your reviews, surveys and NPS feedback
- Easily manage your central taxonomy for tracking customer issues across all channels
- Leverage intuitive reporting tools specifically designed for monitoring customer sentiment.
Start your free 14-day trial or book a quick demo today.