Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing).

Supercharge your call centre agents and empower your customers with natural, highly accurate conversational AI.

What is PolyAI?

PolyAI provides the world’s only voice first AI for customer service, understanding customers however they talk. Its platform has been designed to require very little training data and supports highly complex conversation flows.

Voice AI is notoriously hard, but PolyAI effortlessly handles common transactions like creating tickets, booking appointments or updating account details to help you offer new forms of self-service and convenience to your customers. And at any point in the conversation, customers can ask questions, digress or change their minds before being nudged back to the task at hand.

Does PolyAI Require Code?

No, PolyAI work with you every stop of the way, designing and building for your brand and your customers.

How do PolyAI and Zendesk work together?

PolyAI seamlessly integrates with Zendesk Talk and its unique and customer-focused feature set, from warm transfers to conversational routing.