Enhance your contact centre with a Workforce Engagement Management package integrated directly with Zendesk. Unlock all the benefits of Calabrio ONE and leverage information from within your existing Zendesk instance to supercharge your service. With Route 101’s WEM integration, you can leverage Calabrio’s world-class automation, self-service, and AI-driven capabilities to support and enhance your agents’ everyday workflow. Get the best performance from your workforce and elevate the customer experience with powerful features designed to deliver next-level employee engagement.
Strengthen relationships, deepen loyalty, and drive measurable impact across the business with automated recording, evaluation and reporting, and use intelligent analytics to focus your attention where it matters most. The Route 101 Calabrio/Zendesk WEM Integration makes it easy to fuel innovation and drive revenue.
Benefits of the Zendesk/WEM Integration by Job Role:
Calabrio ONE Workforce Engagement
The contact centre is often the last line of defence in customer retention. The need to attract and retain high-calibre employees is intensifying. Workforce Engagement Management (WEM) is emerging as a powerful new way to elevate and sustain the customer experience. In fact, studies show that even a 5% increase in employee engagement in the contact center can drive 3% incremental gains in revenue!
Calabrio Workforce Engagement Management features: