Google Business Profile for Zendesk Support - made by helphouse.io

The Google Business Profile (formerly Google My Business) app lets you connect your Google Business Profile account to your Zendesk Support, so you can receive and reply to Google Business Profile reviews and questions via tickets in Zendesk Support.

Core features

To illustrate how the Google Business Profile integration for Zendesk can help your agents achieve a more efficient workflow, we’ve made a list of the integration’s core features below:

• Reviews on Google will be created as tickets in Zendesk Support.
• Supports multiple locations (easy to add numerous locations).
• Community questions become tickets in Zendesk Support.
• Option to update your previous replies to reviews.
• Works with triggers, macros, views, and automations.
• (NEW) Create reports in Zendesk Explore based on review value

The integration will help your agents achieve a significantly more efficient workflow. The core feature allows your agents to manage all the Google Business Profile reviews from Zendesk Support.

Community

For more information regarding the Google Business Profile app, please check our Guide articles.

We want to make sure you’re fully satisfied and just as pleased with this app as we are. So, if you’re missing a feature or think something could be changed for the better, just head over to our community and let us know.

Note

The Google Business Profile app by Helphouse does not support instant messaging. Chat messages will not be processed or shown inside your Zendesk support instance, while comments on your business profile will create regular tickets as expected.

Made by helphouse.io - Zendesk Master Partner

This app is made by helphouse.io. We’re a 360º Zendesk consulting house and the leading Zendesk Master Partner in Europe.

We’re experts in customer experience and Zendesk. And besides creating apps for Zendesk Marketplace, we also help companies implement and optimize Zendesk. We’ve already helped dozens of companies save time and money doing just that. Feel free to reach out to us if you have any questions.