Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
Yeastar for Zendesk provides enterprise-grade call handling and automation capabilities for Zendesk. Seamlessly integrates Zendesk with your Yeastar P-Series phone system to make better calls and automate repetitive tasks for maximized efficiency.
Contact Synchronization. Inbound calls from external numbers trigger a contact lookup in Zendesk, and contact details are added to your Yeastar PBX phonebooks. Whenever your contacts call, the caller name is automatically shown on your phone display (IP Phone, Yeastar Linkus Web/Mobile/Desktop Clients, etc.).
Call Screen Pops. When you receive an inbound call, the caller’s record in Zendesk is brought up to your web browser automatically, powering context-rich conversations.
Ticket & Contact Creation. Set rules to automatically create new tickets for your inbound/outbound calls, or automatically create new contacts for your calls from/to unknown numbers.
Call Journal. Calls are auto-logged to tickets in Zendesk.
Click-to-Call & Call Control. With Yeastar Linkus browser extension, click to make calls right within Zendesk and fetch all call control features (call record, hold, mute, transfer, etc.) in a matter of seconds.
Ready for a Try?
If you are not yet a Yeastar phone system user, get 30 days free to test the integration and get an all-included business unified communications solution that converges voice, video, applications, collaboration, and more all in one.
Yeastar for Zendesk integration is available for Yeastar P-Series PBX System (Enterprise Plan or higher) and supports the following Zendesk plans:
Zendesk Support: Support Team, Support Professional, Support Enterprise
Zendesk Suite: Suite Team, Suite Growth, Suite Professional, Suite Enterprise.