Attachment Storage Offload helps Zendesk teams eliminate storage overage charges by automatically moving ticket attachments to cheaper, secure external storage — without changing how agents work.

As your Zendesk grows, so do attachment costs. Images, PDFs, videos, logs, and customer-uploaded files quickly eat up your included storage and trigger Zendesk's costly 25GB excess storage blocks. Deleting attachments isn’t practical, and manual cleanup is time-consuming.

This app solves the problem automatically.Attachments are seamlessly offloaded to your preferred storage (such as AWS S3, Google Cloud, Azure, or our fully managed storage option). Inside Zendesk, agents still access everything through a clean sidebar app, exactly like before.

No disruptions. No workflow changes. Just instant, ongoing savings.

Who this app is for

• High-volume Zendesk support teams

• E-commerce & retail brands handling customer photos, return labels or receipts

• SaaS / IT teams processing logs or diagnostic files

• Enterprises needing control over data residency and compliance

• Anyone hitting Zendesk’s storage limits or paying for unnecessary storage blocks

🚀 Key Benefits

💰 Cut storage costs by 70–90%

Stop paying for 25 GB blocks you don’t need. Use our low-cost cloud storage, or your own, and pay only for what you actually store.

🔄 Zero workflow changes

Agents access offloaded attachments through a sidebar, just like native Zendesk attachments.

⚡ Faster Zendesk performance

Removing heavy attachments improves ticket load times and overall workspace responsiveness.

🔐 Secure by default

All data is encrypted in transit and at rest. Use your own cloud storage for full control if needed.

🛠 Fully automated

Choose rules based on ticket age, file size, type, or custom logic. Offloading runs continuously in the background.

🌍 Use any storage location

• Fully managed storage (quickest setup)

• AWS S3

• Google Cloud

• Azure Blob Storage

• SharePoint

• SFTP

• Custom storage options

📦 First 3 GB free

Start reducing your Zendesk storage immediately with no risk and no credit card needed.

🔒 Security & Compliance

Security is built in from day one:

• All files are encrypted in transit (HTTPS)

• All storage destinations support encryption at rest

• No attachments are viewable by anyone except your Zendesk agents

• Option to use your own private cloud storage for full control

• Sidebar access protected through API token

• Supports customer-configured deletion & retention rules

Find more documentation at https://eh7p.com/zd-offload-docs/ or reach out for a chat at hello@eh7p.com

Read our blog and case studies at https://eh7p.com/zd-offload/blog

Learn more and get started today at https://eh7p.com/zd-offload/