We at Zeeroot Labs helps you design and build custom apps, workflows or integrations to improve operational efficiency and there by reducing the cost.

User Unassignment Manager help you with the following

• Assignment timestamps

• User level metrics

• SLAs

• Number of user worked

• Multiteam metrics.

UUM assign tickets to user as soon as they view it. This app helps you to assign the current user for an unassigned case. This will also help reassign current user to a ticket which was assigned to another team member but will need save ticket manually.

Admins and owners are expempted from the workflow inorder to give flexibility for auditing the tickets.

App have a UI to give you updates on assignment and reason from the exemption of assignment if any.