Sharely

Sharely is developed by Sharely Platform, a company dedicated to building productivity tools that enhance customer support workflows and improve agent efficiency.

What Sharely Does

Sharely transforms how support agents handle ticket attachments in Zendesk. Instead of downloading files to view them, agents can instantly preview documents directly within the ticket sidebar. The app automatically aggregates all attachments from ticket comments into a single, organized view with powerful features including zoom controls, page navigation, search functionality, and fullscreen viewing.

Key Features

• Instant document preview without downloads

• Support for PDF, Word (.docx), Excel (.xlsx/.xls), CSV, and image formats

• Zoom and navigation controls for better readability

• Search within documents and spreadsheets

• Fullscreen modal view for detailed inspection

• Clean, intuitive interface that matches Zendesk design

• Zero configuration required

Data Privacy & Security

Sharely operates entirely within your Zendesk environment and does not store, transmit, or process any customer data outside of Zendesk. All document previews are rendered client-side in your browser. The app only accesses ticket attachment data through Zendesk's official APIs with read-only permissions. We do not collect, share, or expose any data to third parties or external servers. No customer information, ticket data, or attachment content leaves your Zendesk instance. For more information about our privacy practices, please visit: https://www.sharelyplatform.com/privacy-policy