Engage your website visitors in real time and turn them into customers through a proactive and multichannel service using chat, voice, video and many other collaboration tools, like assisted browsing and form sharing. Give your customers all the support they need and increase sales and revenues!

If Zendesk is your help desk tool for customer support, you can combine it with Vivocha to create an exceptional customer experience beginning with Vivocha, before the customer develops an intent to purchase, and continuing long with Zendesk, after the initial sale, providing great customer service.

The integration will make the following possible:

creating tickets on-the-fly during a voice call or a chat with a visitor
searching among pre-existing tickets of a returning customer
add a comment to an existing ticket
add chat transcript as a comment to an existing ticket
push a ticket link/page to a customer during chat, voice or video interaction

Features list

All Communication Media: Chat, Voice, Video and many other collaboration tools
Proactive and Engagement Rules: catch the right time on visitors engagement and show the right help service they need
Tag-Based System: give the right skilled agent to the right customer needs with a very simple tag-based routing system
Website and CMS compatibility: Vivocha is compatible with all websites and CMS in the market
Custom Widget: create and manage all services you want, personalize them for the best user experience of your customers
Agent Desktop: give your representatives an effective web browser application to manage real-time customer interaction
Co-Browsing: push website pages to your visitors and customers and help them to find the right information at the right time
Form Sharing: help visitors to fill up web forms and save -at the same time- customer's private information
Custom Data Request: request informations before interacting with your customers and give them a full personalized experience with your customer service
Macro & Canned Response: simplifies the work of your reps, creating canned response for the frequently and standard requests
Reports: analyze all the information about your services, media and agents with detailed reports on your admin area.
Visitors Behavior: analyze the behavior of your engaged visitors on your website with a native integration with Google Analytics, without doing anything!
External Integrations: integrate Vivocha with your own or third-party apps, in the most simple way with our external API

Start now using Zendesk + Vivocha to support your customers…and increase your revenues!

Vivocha

Detalles de la aplicación

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