We’re an elite CX outsourcer for the world’s startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk, and accelerate ROI.
With an innovative vision of BPO 2.0 and expertise across CX delivery, customer acquisition, and end-to-end CX technology development and integration, ibex helps leading brands successfully enhance customer interactions across the complete customer lifecycle. Featuring services ranging from worldwide customer support outsourcing, inbound/outbound telesales, business intelligence & analytics, digital demand and lead generation, online customer conversion, CX surveys & customer feedback analytics, and our Wave X technology platform, ibex helps brands accelerate growth, decrease costs, and ignite valuable brand interactions at any customer touchpoint.
ibex has CX delivery locations across 31 sites in seven countries and maintains a network of 24,000 employees supporting a variety of industries including communications and media, technology, logistics, retail & eCommerce, insurance, financial services, and healthcare.