Ticket Times Advanced

Automatic Real-Time Ticket Time Tracking

Ticket Times Advanced automatically captures the real time each agent spends working on a ticket, without requiring agents to save the ticket or change its status.

• Automatic time tracking per agent, per ticket
  
• No dependency on ticket saves or status updates
  
• Works across all channels including messaging, email, and forms
  
• Accurate AHT (Average Handle Time) measurement based on real activity
  
• Clear visibility of time invested before resolution
  
• Improved productivity and performance insights
  

How It Works

The app tracks active interaction time while the agent is working inside the ticket. Time is recorded automatically, even if the agent does not click "Save" or update the ticket status.

Why It Matters

Traditional time tracking methods rely on ticket updates, which can distort AHT metrics. Ticket Times Advanced ensures precise measurement of actual effort, giving supervisors and administrators reliable performance data.

Support & Company Information

If you have any questions or need assistance, contact us at contacto@easyappforz.com and we will be happy to help you.

We are specialists with over 15 years of experience in app development and Zendesk consulting.

To learn more about EasyApp, visit www.easyappforz.com

Data Privacy Disclosure

This app accesses, processes, and stores data locally within your Zendesk instance. Connection tracking data is automatically deleted weekly to maintain app performance.

We do not share your data with third parties or use it for purposes other than app functionality. For complete privacy details, please review our privacy policy at https://www.easyappforz.com/privacy-policy