Netomi is a market leader in AI for Customer Support. Netomi's Generative AI-powered virtual agent, Netomi Agent Assist, acts as a workforce multiplier, supporting the complete agent journey by elevating efficiency and effectiveness. effortlessly integrates into your workforce. This tool provides agents with instant, contextually relevant case information, allowing for swift and accurate customer responses. Key features include:

• One-Click Case Summarization: Netomi's AI provides quick, brand-safe responses, enhancing agent productivity and customer satisfaction, and improving key metrics like response rates and handling times.

• Intelligent AI Co-Pilot: Agent Assist equips agents with smart suggestions, conversation context, sentiment analysis, and deep data integration, reducing handling times.

• Multi-Channel Capability: Ensuring consistent customer support across all communication channels.

• Data-Driven Insights: Real-time analytics and reports from Netomi AI Studio enable continuous interaction optimization.

• Customizable Training: Adapt AI responses using historical data or pre-trained skills, aligning with brand values.

• Broad System Integration: The platform syncs with essential business systems, forming a unified support framework.

• Advanced AI Management: Offering comprehensive training and optimization for brand safety.

• Enterprise-Grade Security: A strong commitment to protecting customer data and privacy.

Data Privacy & Security

We are committed to protecting your data and maintaining the highest standards of privacy and security. The Netomi Agent Assist app operates entirely within Zendesk's secure framework and follows strict data handling practices:

Data Collection: The app only accesses the minimum information required for its functionality within your Zendesk environment.Data Storage: Netomi does not store any customer data (chat transcripts, user messages, tags, or related information) on external Netomi servers. All data remains securely within Zendesk's infrastructure.Data Usage: Any accessed data is used solely to provide the app's intended functionality. Netomi does not use this data for secondary purposes and never shares it with third parties.Data Security: We adhere to industry-standard security measures and Zendesk's security guidelines to ensure customer data is protected from unauthorized access.Data Retention: We do not retain customer data beyond what is strictly necessary for real-time app operation. No historical customer data is kept on Netomi systems.