Ticket Quality
Analyze SLA, participants and schedule of your tickets in one place.
Sin calificaciones
0 reviews
Instalación
10+
Funciona con
Support
Desarrollador
easyapp devs
About this app
Enhance your team's quality and efficiency with our advanced ticket analysis solution for Zendesk Support. Ticket Quality provides detailed insights into ticket handling, SLA compliance, and team performance metrics.
Key features:
Analysis of key SLA metrics: first response and full resolution
Detailed group transfer history with working time for each group
Business hours analysis
Analysis of ticket assignment and offering to different agents
Perfect for your team of Administrators, Supervisors, or QA staff.
Ticket Quality seamlessly integrates with your Zendesk workflow, as it can audit any ticket, whether it's messaging (WhatsApp, Chat Widget, Facebook DM, Instagram DM, XCorp DM, Telegram) or Asynchronous (Email, Web Form, Api, Facebook POST, Instagram POST, XCorp POST) providing immediate information or upon ticket resolution without any additional configuration.
For support or inquiries, send us an email at contacto@easyappforz.com
Detalles de la aplicación
Cómo instalar
Install the app from the Zendesk marketplace
No additional configuration required - the app will start analyzing the ticket as soon as you enter one, it works ticket by ticket, not in bulk
Access the app from the right ticket sidebar, where the apps are located, to view detailed information
For additional support, contact us at contacto@easyappforz.com
Lo que dice la gente
Déjanos una reseña
Comparte tu experiencia con el resto de la comunidad Zendesk