Do you support customers via messengers where quick replies are expected? Do your agents multitask and handle multiple tickets at once? Are they wasting time clicking through ticket tabs to find updates? Do you need instant ticket updates without relying on email notifications?

With Notifier, your agents receive in-browser pop-ups, web push notifications and sound notifications for important ticket updates. It’s easy to install and works seamlessly — no extra configurations or external apps required.

Key Features

• Real-time Ticket Notifications – Notify agents instantly when a ticket is updated, ensuring they never miss important changes.
  
• Broadcast Announcements – Admins can send key messages to all agents or specific groups, keeping the team informed.
  
• Custom Ticket Updates – Use Zendesk triggers to notify agents about specific events, such as a positive CSAT, a private note, or any other update crucial to your workflow.
  

Notifier is free if you are using our social media integration channels.Find our apps here

About OAPPS LLC

OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers

Learn more about our work at OAPPS.io.

Support

For annual payment options or if you do not have a credit card, contact us via our help center.

💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.

Data Handling & Privacy

• Data stored: notifications text, username.

• Retention: 24 hours.

Privacy policy