Telegram is a freeware, cross-platform instant messaging service with 550M active users.

This integration uses the Telegram bots feature to connect to your customers via one-to-one, group chats, and public Telegram channels post comments.

You can unleash the full Zendesk power - use macros, triggers, and ticket assignments like you used to work with e-mails.

The first two weeks are free. Try it!

Find out more details and videos on our website

Features

• Chat-like experience with instant updates ( < 5 seconds)

• Get video, images, locations, contacts, and files. Preview media content in the ticket.

• Send files and images back to Telegram users.

• You can connect multiple Telegram bots.

• Reply to comments from your Telegram channels.

• Reply to specific comments in chats.
  
• Add bots into Telegram groups chats

• Customisable greeting.

• Request the customer's phone number before starting the chat.

• Use standard Zendesk Explore reporting.

• (new) Send proactive messages to groups and users.

• (new) Sync user language

Support

Please contact us if you have any issues. After you install the app, you can configure it in Admin Center > Channel apps

You can report bugs and request new features in our Help Center

Service Status

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