Document Parser OCR

Stop manually copying data from documents attached to your Zendesk tickets. Swifteq Document Parser OCR automatically extracts text from PDFs, images, and scanned documents — then inserts it as a comment or updates ticket fields with specific data like invoice numbers, customer addresses, and order IDs.

No more squinting at scanned forms or manually typing out data. Your team get instant access to the information they need, right inside the ticket.

Features That Make Document Parser OCR a Must-Have

✅ Automatic OCR Text Extraction

Automatically convert attached PDFs, images (JPG, PNG, HEIC), and scanned documents into searchable, readable text — as soon as a ticket is created or updated.

✅ Insert Extracted Text as Ticket Comments

The full extracted text is added as an internal note on the ticket, giving agents instant access to document content without opening attachments.

✅ Smart Field Autofill

Go beyond simple text extraction. Define rules to automatically identify and extract specific data — invoice numbers, customer IDs, addresses, dates, and more — and populate custom fields automatically.

✅ AI-Powered Data Recognition

Use AI to intelligently recognize and extract structured data from complex documents like invoices, medical forms, shipping labels, and contracts.

✅ All-in-One Solution — OCR + Extraction in a Single App

Unlike competitors that require separate apps for OCR and data extraction, Document Parser OCR handles everything in one place. AI reads your documents and extracts the specific data you need — no regex, no rigid pattern matching, no juggling multiple apps.

✅ Flexible AI Extraction Rules

Describe what data to extract in plain language and let AI do the rest.

✅ Zendesk Trigger Integration

Works seamlessly with Zendesk triggers to process documents when tickets are created or updated.

✅ Real-Time Processing

Documents are processed automatically as tickets arrive.

Click Install now to start your free 14-day trial. No credit card required.

Learn more about our Document Parser OCR App.

Why Choose Swifteq's Document Parser OCR?

🎯 Eliminate Manual Data Entry

Stop wasting time copying information from attachments into ticket fields. Let OCR and AI do it instantly.

⏱️ Faster First Response Times

With document data extracted and fields populated before agents open the ticket, your team can respond faster and resolve issues sooner.

🔍 Make Attachments Searchable

Turn static PDFs and images into searchable text.

🛠️ Easy No-Code Setup

Configure extraction rules with a simple interface — no technical skills required. Go live in minutes.

💰 Transparent Pricing

Pricing starts at €99/month. Visit our pricing page for details.

About the Developer:

Document Parser OCR is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do.

Data Privacy: Document Parser OCR processes document data only when triggered and does not store customer data. For more details, visit swifteq.com/data-zendesk-apps