Help Center Analytics

Build and grow your Zendesk knowledge base with Analytics.

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Preview image of app

Use analytics to understand how your knowledge base is performing and how to improve it

  • Measure people's engagement with Page Views and Visitors by article, section or category

  • Measure and track Helpfulness as % of people who found your KB articles helpful.

  • Self-Service Score: how effective is your Help Center at deflecting tickets.

  • Track people's journey to understand what KB articles to improve and how.

  • Find out how many and what tickets are created from each article

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Collect visitor feedback on articles

  • Include a feedback form on every article

  • Allow visitors to specify why the article was unhelpful

  • Display collected feedback in the Analytics dashboard

  • Create Zendesk tickets from feedback to assign and track Help Center work

  • Easy installation process

A simpler and better alternative to Google Analytics

  • Designed and built for self-service content

  • Track metrics and feedback in one single dashboard

  • View metrics by article, section or category

  • Works out of the box, no customization required

  • Integrated with your Helpdesk to help you track tickets by article

Slice and dice your data in any possible way

  • Rich and flexible filters to help you analyze every aspect of you traffic data

  • Filter by any time period, Staff vs Customer traffic, Mobile vs PC vs Tablet or Referrer

Super easy to install

  • All you need to do is add a short script snippet in your Help Center theme

  • Works out of the box, no custom setup is needed

Analytics built with privacy in mind: we do NOT store any PII data about your visitors

FREE for 14 days, then starts at €9/month (unlimited users & brands)

Start your Help Center Analytics 14-day Trial

Learn more about How to Improve Your Zendesk Help Center with Analytics

Detalles de la aplicación

Funciona con
Support
Autor
Swifteq
Precio (USD)
Free to install
See pricing details

Lo que dice la gente

5.0

(11)

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