Toolbox

Use Toolbox to configure all sorts of notifications, that can be combined with Triggers and Automations. The notification appears in the top-right corner of Zendesk, and looks just like the native Zendesk notification.Use Toolbox to automatically open a ticket, user, organization, view or app. This can be used with Triggers and Automations.A webhook is needed for Toolbox to function in Triggers and Automations, or you can integrate your third-party application with the Toolbox API’s.

Key Features

• Configure notification messages based on Triggers or Automations. Single time notifications are also possible.

• Notifications can have a configurable duration before disappearing, or be ‘sticky’ - user has to close the notification.Configure Zendesk to open an item - a ticket, user, organization, view or app. You can specify for which agent which item is automatically shown. This can be based on Triggers or Automations.

Use Case

• Bring an important ticket under the attention of a specific agent.

• Inform your agents of an important event in your third-party application.

• Automatically pop open tickets that meet specific criteria, such as tickets with an expired due date.

• Open a specific ticket, user or organization based on an event in a third-party application or phone call.

The first week is on us! After installing, your free 7-day trial will start, so you can try out this application without any worries.

—-Are you looking for ways to further optimize your Zendesk account? We are a Premier Partner of Zendesk, and we help organizations like yours with the implementation of Zendesk, and we build (custom) Zendesk Apps and integrations. Get in touch with us.

Data Disclosure

This app accesses, uses, and stores the following data from your Zendesk account:

Data Accessed:- Current user information (agent name, email, role) to display notifications and determine which items to open- Ticket data (ID, subject, status, priority) to enable automatic opening of specific tickets- User and organization data (ID, name) to enable automatic opening of user and organization records- View and app references to enable automatic opening of views and apps- Webhook configuration data for integration with Triggers and Automations

How Data is Used:- User information is used to personalize notifications and target specific agents- Ticket, user, and organization data is used to automatically open relevant records based on your configured rules- Webhook data is processed to trigger notifications and automated actions- All data is used solely to provide the app's core functionality of displaying notifications and automatically opening Zendesk items

Data Storage:- Access tokens and webhook configuration are stored securely within your Zendesk instance- Notification preferences and automation rules are stored locally in your browser and Zendesk account settings- No data is transmitted to external servers or third-party services- No personal or ticket data is stored permanently outside your Zendesk instance

For questions about data handling, please contact us at support@pluscloud.nl.