Allow agents to write an internal note and a public comment with one submit. An internal note can be added with submitting the app (so without submitting the ticket itself). These functions can also be incorporated in a Macro. For Enterprise customers we also allow them to post the note as a Sunshine Event

Key Features

• Submit an internal note within the app, so without submitting the whole ticket
• Submit an internal note and a public comment simultaneous when submitting a ticket
• Incorporate an internal note and public comment into a Macro
• Post an internal note as a Sunshine Event (also available in Macros)

Use Cases

• Workflow automation (with Macros)
• Quick note updates
• Workflow optimization
• Custom Sunshine Events to be included in your process

The first week is on us! After installing, your free 7-day trial will start so you can try out this application without any worries.

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