Toolbox

Add Toolbox to your Zendesk to gain an assortment of new tools!

Preview image of app

Use Toolbox to configure all sorts of notifications, that can be combined with Triggers and Automations. The notification appears in the top-right corner of Zendesk, and looks just like the native Zendesk notification. Use Toolbox to automatically open a ticket, user, organization, view or app. This can be used with Triggers and Automations. A webhook is needed for Toolbox to function in Triggers and Automations, or you can integrate your third-party application with the Toolbox API’s.

Key Features

  • Configure notification messages based on Triggers or Automations. Single time notifications are also possible.
  • Notifications can have a configurable duration before disappearing, or be ‘sticky’ - user has to close the notification. Configure Zendesk to open an item - a ticket, user, organization, view or app. You can specify for which agent which item is automatically shown. This can be based on Triggers or Automations.

Use Case

  • Bring an important ticket under the attention of a specific agent.
  • Inform your agents of an important event in your third-party application.
  • Automatically pop open tickets that meet specific criteria, such as tickets with an expired due date.
  • Open a specific ticket, user or organization based on an event in a third-party application or phone call.

The first week is on us! After installing, your free 7-day trial will start, so you can try out this application without any worries.

—- Are you looking for ways to further optimize your Zendesk account? We are a Premier Partner of Zendesk, and we help organizations like yours with the implementation of Zendesk, and we build (custom) Zendesk Apps and integrations. Get in touch with us.

Detalles de la aplicación

Funciona con
Support
Versión
1.0
Precio (USD)
Free 7-day trial, then $50.00 per month

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