What is an inbound call center?
An inbound call center is a contact center companies. And they’re used to take large volumes of phone calls from customers who are seeking technical support like—answers to questions, issue resolution, and any other customer service issues. The calls are answered by customer service agents, unlike outbound call centers which mainly focus on making calls. It's a necessity for every industry of every size. Zendesk Talk is inbound call center software embedded in the Zendesk Support ticketing system, allowing service teams to provide more personal, productive phone support within an omnichannel customer journey.
Give personalized phone support
Talk helps customer support teams provide inbound call center services for seamless support across every channel. If you’re looking for an inbound call center solution, Talk lends a hand by helping support teams resolve issues faster, measure and improve phone support operations, and deliver the best customer support experiences.
Empower your agents to act quickly
Customers always come first, and your agents need to focus on providing the best customer experience. Talk helps agents help customers quicker without having to search for information or switch between multiple systems. With features like automatic ticket creation and customer profiles, agents can save time and be more productive.
Level up your phone support operations
Stay on top of everything with Talk. You can track calls with tickets, monitor queue volumes and agent performance with real-time reporting, and understand how your phone support fits into your multichannel operations with centralized reporting.
Step in the right direction
Zendesk Talk is call center software for more personal and productive phone support. Embedded in the Zendesk Support ticketing system, Talk offers call tracking, flexible IVR and routing systems, and powerful analytics, all within a multichannel support context. The only phone support solution native to Zendesk, Talk offers seamless workflow and reporting integration, helping agents resolve issues faster and giving managers visibility into operations. Easy to setup and fully cloud-based, Talk allows teams to get up and running with full call center functionality in minutes, without engaging IT, hiring additional technicians, or managing new vendors.
Before you disconnect
Providing support over the phone is a skill all on it’s own. Learn how increase productivity and happiness at inbound call centers through some of our blog posts and resource articles.