Five star service begins with the customer
With our phones in our purses and pockets, and the internet on our phones, there’s no bad time to ask a question. Based on the complexity of the question, how convenient it is to find help, and the context—who the customer is, what they’re doing, and how urgently they need an answer—the right channel will often make itself apparent.
Request management software with Zendesk Support that provides more ways to make requests doesn't mean it causes more problems. Quite the contrary.
La noticia entre bastidores
At Zendesk, we know that providing great, consistent multi-channel support can be tough. But we also believe that providing support to your customers through a variety of channels doesn’t have to be complicated or costly. Five star service support begins with the customer and tailoring your offerings to meet their needs.
Using Zendesk Support for service requests and request management make it easy to offer service through any channel. It's beautifully simple. Agents have everything in one place, from any channel, so their processes, workflows, and conversations are consistent.
All aboard customer experience
Management software system as smooth as butter
- TIP#1 — When your agents have the right tools, not only do they get to be the superheroes, they feel smarter, prouder, and happier. Silver-tongued is the new black.
- TIP#2 — With our phones in our purses and pockets, and the internet on our phones, there’s no bad time to ask a question. That’s why choosing the right channel mix is as crucial as providing great support through those channels.
- TIP #3 — Determine which channels are best for your customers, and to learn more about what you can do with each channel. Take the time to consider the types of questions you see most often, as well as looking at the age and location of your customers.
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There’s a lot more where this came from. Keep exploring the world of online help documentation software, global ticketing, and customer service.