Mello Claims

About Mello

Mello is a freight audit and claims platform that helps shippers and logistics teams recover money lost to carrier errors. Mello automatically audits parcel and freight invoices for overcharges and streamlines the filing and tracking of damage, loss, and shortage claims across carriers — turning a slow, manual recovery process into an automated one.

What Mello Claims does

Mello Claims brings that recovery workflow directly into Zendesk Support. When a customer contacts your team about a damaged, lost, or delayed shipment, your agents can file a Mello claim without ever leaving the ticket:

• Sign in with your own Mello account using a secure "Login with Mello" flow (OAuth 2.0 with PKCE) — no API keys to copy and no credentials stored in the app.• File claims from a guided, two-step form that is generated dynamically from your per-carrier configuration in Mello, so it always matches your setup and required fields.• Attach supporting documents (photos, invoices, proof of value) straight from the ticket.• On submission, the claim reference is written back onto the ticket and is one click away from the full claim in Mello, keeping support and claims teams in sync.• Fully available in English and German, following each agent's language preference.

Requires a Mello account. Contact the Mello team to get set up.

Data & privacy

The app accesses only the current agent's identity and the current ticket id, used solely to file the claim and link it back to the ticket. Authentication is handled by Mello (via Clerk); the app stores only a short-lived, per-agent Mello session in the browser and holds no long-term credentials or API keys. Claim data submitted through the app is processed by Mello in accordance with its privacy policy: https://mellohq.com/privacy_policy