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InDesk AI

Automate support with AI triage, auto-replies, QA, and real-time agent insights.

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Support

Desarrollador

IntegratingMe d.o.o.

About this app

Indesk AI is an advanced automation platform dedicated to transforming customer service through state-of-the-art machine learning. Our suite of tools is designed to reduce agent friction and provide instant, high-quality resolutions for enterprise support teams.

Indesk AI integrates directly into your Zendesk sidebar to provide high-impact features including:

  • Predictive Intelligence: Automatically predict escalation risks and detect customer intent to prioritize high-value tickets.

  • Automated Workflows: Utilize 'Auto Process' to generate and send replies automatically, and use 'Smart Triage' to optimize ticket routing.

  • Knowledge Integration: Search Zendesk and Confluence data simultaneously to provide agents with the most relevant internal documentation.

  • Quality & Consistency: Real-time Quality Assurance for every response and 'Enhance Text' tools to ensure professional tone and grammar.

Data Privacy & Security

We prioritize your data security by using industry-standard encrypted HTTPS for all data transfers. Indesk AI only processes the minimum ticket context required to generate AI insights and does not store customer data beyond the processing window. For full details on our data handling and compliance, please visit our Privacy Policy at https://indesk.ai/privacy-policy or contact us at support@indesk.ai.

Detalles de la aplicación

Cómo instalar

  1. Click 'Install' to add InDesk AI to your Zendesk account.

  2. You will be prompted to authorize the InDesk AI application via OAuth. Click 'Allow' to securely connect your account.

  3. For advanced configurations, including Confluence data sync and detailed AI feature settings, log in to your admin panel at https://app.indesk.ai.

  4. If you do not have an account yet, please sign up at https://app.indesk.ai to generate your credentials and manage your subscription.

  5. Back in Zendesk, enable the specific features you want to use (such as Predictive Escalation, Auto-Processing, or Smart Triage) by checking the appropriate boxes in the app settings.

  6. Click 'Install' or 'Save' to finalize the setup. The InDesk AI assistant will now appear in your ticket sidebar ready for use.

Need help? Contact support@indesk.ai

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