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PDQ Connect

View PDQ device info and deploy packages from Zendesk tickets.

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Funciona con

Support

Desarrollador

PDQ

About this app

Overview

PDQ for Zendesk shows you the PDQ-managed devices associated with a ticket requester's email address, right inside the ticket sidebar. From there you can view device details, open a remote desktop session, or deploy software packages — all without leaving Zendesk.

Features

  • Device lookup: automatically matches the ticket requester's email to devices across one or more PDQ tenants.
  • Package deployment: browse your PDQ package library and deploy to a matched device in one click.
  • Remote access: jump straight to the remote desktop session for the selected device.
  • Multi-tenant support: configure up to three PDQ tenants from the app settings.
  • Admin panel: view tenant configuration and test connectivity from the navigation bar.

Detalles de la aplicación

Cómo instalar

Prerequisites

Before installing the PDQ app, make sure you have the following:

  1. A Zendesk Support account with Admin privileges.
  2. A PDQ account with access to the organization you want to connect.
  3. A PDQ API key for each organization you want to connect. To generate an API key, sign in to PDQ at app.pdq.com, go to Settings > API Keys, and create a new key.
  4. Your PDQ Organization URL, which looks like https://app.pdq.com/your-org-name/devices. You can find this by navigating to the Devices page in PDQ and copying the URL from your browser's address bar.

Installation Steps

  1. In your Zendesk Admin Center, go to Apps and integrations > Zendesk Support apps.
  2. Click Marketplace in the upper right, then search for PDQ.
  3. Click the PDQ app, then click Install.
  4. Select the Zendesk account you want to install the app on and click Install again.

Configuration

After installation, you will be prompted to enter your PDQ connection details:

  1. Organization URL — Tenant 1 (required): Paste your full PDQ Organization URL (e.g. https://app.pdq.com/your-org-name/devices).
  2. API Key — Tenant 1 (required): Paste the API key you generated from PDQ.
  3. Email Match Field — Tenant 1 (required): Enter the name of the PDQ custom device field that contains the user's email address. The default value is emailAddress. If you are unsure, leave this as the default.
  4. If you manage multiple PDQ organizations, repeat the above for Tenant 2 and Tenant 3. Otherwise, leave these fields blank.
  5. Debug Mode: Leave this unchecked unless you are troubleshooting an issue with PDQ support.
  6. Click Update to save your settings.

Verify It Works

  1. Open any existing ticket in Zendesk Support (or create a new one).

  2. Look at the right sidebar — you should see the PDQ app panel.

  3. If the ticket requester's email matches a device in your PDQ organization, the matching devices will appear automatically.

  4. If no devices appear, double-check that the requester's email matches the value stored in the Email Match Field on at least one device in PDQ.

Need Help?

If you run into any issues, contact PDQ support at pdq.com/support.

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