🔍 AI powered search for past Zendesk tickets

Support teams solve similar issues every day, but finding the right past ticket to reference is often slow and frustrating.

Past Tickets Search AI by Macha solves that by helping agents quickly find relevant past tickets directly inside Zendesk.

Start your free trial — no credit card required.

🫰 Getting started

Get started in just a few minutes.

❤️ Why support teams love Past Tickets AI Search by Macha

⚡ Find similar tickets in seconds: Agents can quickly find similar past tickets without relying on memory, teammates, or manual searching.

🛠️ Search without leaving the ticket: The app lives inside the Zendesk sidebar, so agents stay focused on the ticket they're working on.

📈 Grows with your ticket history: Choose a plan based on how many past tickets you want available for search as your support operation grows.

✨ One job, done well: This app does one thing well: search past tickets fast.

💡 Resolve issues with confidence: Reduce time spent digging through old tickets and help agents resolve issues with confidence.

⚙️ How it works

🤝 Who it's for

Past Tickets AI Search is built for support teams that:

• Handle recurring or similar customer issues

• Want a faster way to find relevant past tickets

• Prefer simple, focused tools over complex systems

• Want to help agents work more efficiently without changing existing processes

💲 Pricing

Pricing is based on how many past tickets you want available for search.

🧩 Explore the complete Macha AI app suite

Discover all our Zendesk apps here: Macha AI App Suite

Got questions?
Just write to us at support@getmacha.com

Learn more about us at getmacha.com
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🔐 Data Security at Macha AI

We prioritize data security to ensure your information remains safe. Here's how we protect it:

• Minimal Data Storage: We only save what's essential — AI-generated knowledge — while excluding customer details and raw ticket data.

• Strict Data Encryption: All stored data, including knowledge base information, is fully encrypted for maximum security.

• PII Redaction: Any personally identifiable information (PII) is automatically redacted before data is stored.

View our Privacy Policy. Learn about our Security. Learn how we Protect and Process Data.