Glean connects to and understands all your company's knowledge to bring you the answers you need while working in Zendesk. With Glean, teams improve customer experience with faster response times using state-of-the-art enterprise search and RAG technology to retrieve the most relevant, up-to-date information. Whether it is accessing ticket context, product experts, or customer information to respond to questions and unblock issues quickly, Glean generates highly personalized answers grounded in your company's unique enterprise knowledge graph.

With this integration:

• Access your entire company's knowledge from within Zendesk: Quickly find answers outside of Zendesk with access to experts, related documents, and tickets.
• Have all customer context upon first interaction: Be prepared to answer unknown questions when picking up a ticket. Support agents will have access to summaries and suggested next steps when they open a ticket.
• Send personalized replies in seconds: Efficiently craft and refine customer responses, including adjusting tone and conciseness.

Our customers love Glean and can't imagine living without it:

Glean is a game changer. Everyone, everywhere has wasted countless hours reinventing the wheel because they couldn't find what they were looking for or didn't know it even existed. Glean solves that very fundamental problem. It is the connective tissue used by Confluent employees across the globe.

As a rapidly growing organization with people spread across geographies and content across dozens of systems, Confluent relies on Glean to help us bridge gaps and reduce silos and drive efficiency.

Manu NarayanSr. Director of IT @ Confluent