Quick Merge
Quickly merge tickets of a user without navigating away from the ticket
About this app
About Cedric F. Jacob
Cedric F. Jacob is a Zendesk consultant, developer, and systems architect specializing in customer support workflows, Zendesk app development, and scalable support operations.
Visit: https://www.cedricfjacob.com
Quick Merge allows your agents to quickly merge any open, pending, on-hold or new tickets of the requester right from the ticket view.
Adding this functionality to your workflow will save time and allow your agents to offer better support to your customers.
The app will appear when the requester has more new, open or pending tickets (Admins can pick specific statuses within the settings-page).
The agent can then review the content right there, without navigating away.
In order to merge tickets, the agent simply selects tickets from the list.
Privacy & Architecture:
All execution runs inside the Zendesk-hosted app iframe.
No external infrastructure is operated by the developer.
For any questions, contact: support@cedricfjacob.com
Detalles de la aplicación
Cómo instalar
Click the "Install" button on this Marketplace listing.
Configure the app's settings:
Status New / Status Open / Status Pending / Status On-hold: tick the ticket statuses that should appear in the merge candidate list.
Problem Tickets: enable to include and merge problem-type tickets.
Confirm Merge: when on, the Merge button asks for a 5-second confirmation before performing the merge.
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