Signature 4 Groups
Set a different signature for every group in Zendesk.
About this app
About Cedric F. Jacob
Cedric F. Jacob is a Zendesk consultant, developer, and systems integrator who has been building Zendesk apps and integrations for over a decade. His work focuses on practical tools that solve everyday agent and admin pain points without bloat or unnecessary complexity. Every app is designed, built, and maintained personally, with direct support from the developer himself.
Learn more at cedricfjacob.com.
What this app does
Signature 4 Groups allows your Zendesk admin to set a different agent signature for every group.
How it works:
The admin defines one signature per group. Any Zendesk placeholder or dynamic content can be used.
Within a ticket, the app automatically swaps the agent's signature according to the ticket's selected group.
If no group has been selected on the ticket, the app disables the submit button to prevent sending without a signature.
Privacy
Signature 4 Groups runs entirely inside your Zendesk instance. It does not send any ticket, user, or group data to external servers, and it does not use any third-party analytics, tracking, or storage services.
Signatures are stored in the app's own installation settings inside Zendesk.
The app reads the list of groups, the current ticket's group, and the current user's profile fields only to render the correct signature with the chosen Zendesk placeholders.
No data leaves your Zendesk account.
Detalles de la aplicación
Cómo instalar
Install Signature 4 Groups from the Zendesk Marketplace.
Configure the app's settings during installation:
Enable HTML: turn on if you want to use HTML in your signatures. When enabled, use
<br>for line breaks. When disabled, signatures are treated as plain text.Show App for Agents: when on, agents can see the app in the ticket sidebar. When off, only admins see it.
Show settings for Agents: when on, agents can open the Signature 4 Groups configuration page from the top nav bar. When off, only admins can configure signatures.
Remove any existing system signatures from your agents' profiles and from triggers/macros. Otherwise the system signature will be appended on top of the group signature, resulting in two signatures in one reply.
Open the Signature 4 Groups page from the Zendesk top navigation bar. As an admin you will see one text area per group, plus two read-only examples (HTML and plain text). Enter the signature for each group. You may use any Zendesk placeholder, e.g.
{{current_user.first_name}}or{{ticket.requester.name}}, and dynamic content references.Click Save Signatures. The signatures are stored inside the app's installation settings.
Open any ticket in Zendesk Support. When you select a group on the ticket, the app automatically replaces the agent's signature with the matching group signature on submit. If no group is selected, the submit button is disabled until one is chosen.
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