Okta Admin Pro: Your All-in-One Okta Management Solution

Transform your IT support workflow by managing Okta user accounts directly from Zendesk tickets. Save time, reduce context switching, and deliver faster support to your users.

Key Features

🔐 User Account Management

• Password Management

  • Send password reset emails to users

  • Set passwords manually with customizable expiry

  • Unlock accounts instantly

  • Reset MFA enrollments

  • Clear user sessions

• Account Control

  • Suspend and unsuspend accounts

  • Deactivate accounts

• User Details

  • View user profile information

  • View last login location and IP address

👥 Group Management

• View current group memberships

• Add users to groups

• Remove users from groups

📱 Application Management

• View assigned applications

• Assign users to applications

• Remove application assignments

📝 Audit Log

• Optionally log all actions as internal notes on the ticket

• Notes include action taken, target user, agent name, and timestamp

• Enable or disable via app settings

Why Choose Okta Admin Pro?

• Time-Saving: Eliminate context switching between Okta and Zendesk
• Efficient: Handle common IT requests in seconds
• Secure: Built-in security best practices
• User-Friendly: Intuitive interface within Zendesk

Data Handling & Privacy

Okta Admin Pro is committed to protecting your data:

• Authentication: Your Okta API token is stored securely using Zendesk's encrypted secure settings and is never exposed to end users or third parties.
• Data in Transit: All communication between the app and your Okta tenant uses HTTPS encryption.
• No Data Storage: The app does not store, cache, or persist any Okta user data outside of the Zendesk session. User information is fetched in real time and only displayed within the Zendesk agent interface.
• No External Data Sharing: No customer, agent, or end-user data is sent to any third-party services other than your own Okta tenant.
• Analytics: The app collects anonymous, non-personally-identifiable usage analytics (e.g., feature usage counts) to improve the product. No names, emails, ticket content, or Okta user data is collected.
• Minimal Permissions: The app only requests the Okta API scopes necessary for its functionality (user management, group management, and application management).

For full details, please review our Privacy Policy.

About SaaSAid

Developed by SaaSAid, a trusted provider of innovative SaaS solutions. Our tools are built with a focus on security, reliability, and IT support efficiency.

Support

For feedback or support, contact us at support@saasaid.com

Transform your IT support workflow today with Okta Admin Pro