videosupport for chat

About VideoSupport

VideoSupport helps customer-facing teams resolve technical issues with clear, customer-recorded video. Our secure recording workflow gives support teams the visual context they need to understand an issue without lengthy back-and-forth.

VideoSupport for Chat

VideoSupport lets chat teams request a customer recording while assisting a conversation. Agents can create a secure recording link, share it in chat, and use the submitted video to move troubleshooting forward with richer context.

• Ask customers to show browser, device, and on-screen behavior directly from the conversation

• Reduce repetitive chat exchanges and speed up issue diagnosis

• Keep each recording request connected to the relevant support interaction

Data handling

When an agent creates a recording link, VideoSupport receives the Zendesk subdomain and available requester or conversation details needed to associate the request. When a requester submits a recording, VideoSupport stores the recording and related request metadata solely to provide the recording workflow and make the result available to the authorized support team. Data is transmitted over encrypted connections and access is restricted to authorized VideoSupport and customer account users. VideoSupport does not sell customer data or use recordings for unrelated purposes.