This app will require you to have Sunshine Conversations access and usage purchased or included in your plan. If you would like to learn more about purchasing Sunshine Conversations, please speak to your Zendesk representative who will be happy to help.

Yellow.ai’s dynamic automation platform (DAP) is built on multi-LLM architecture that is continuously trained on billions of conversations for scalability, speed, and accuracy. Powered by Generative AI, the platform can automate customer experiences with chatbots and voicebots across channels while significantly reducing operational costs.

With Yellow.ai's conversational service cloud (CSC) solution, enterprises can deliver real-time support to their customers by automating routine queries and intelligently transferring complex queries to human agents. Enterprises can boost customer satisfaction and agent productivity by delivering a 24/7 instant, omnichannel customer support experience with reduced operational cost and faster ROI.

Yellow.ai delivers:

• Zero setup bot deployment to achieve dramatically faster time to value.

• Advanced scenario handling capabilities to provide goal-oriented customer interactions.

• Improved natural language understanding and response generation for more human-like dialogues.

• Seamless integration with Zendesk for a unified customer view and streamlined workflows

With Yellow.ai, enterprises can see benefits of upto:

• 90% Queries Self Served.

• 60% Saved in Operational Costs.

• 50% Increase in Agent Productivity