Zendesk is an efficient and simple system for tracking, prioritizing, and solving customer support tickets. Zendesk pulls all your customer information into one place, so that communication between you and your customers is efficient, relevant, and personal. Take your customer support to the next level with the Yext Reviews for Zendesk app.
With the Yext Reviews for Zendesk app, you can allow your customer service team to manage the reviews across the Yext Knowledge network directly in Zendesk. If you’re already using Yext Reviews to actively monitor your online reviews, you can see when customers express praise or criticism publicly via the reviews they leave on your website and sites across the Yext Knowledge Network. Install the Yext Reviews for Zendesk App, and create workflows in order to generate a support ticket based on the criteria in the review.
Create efficient internal workflows and resolve issues more quickly, so you can show all your customers that you care about their experiences:
Set review workflows to automatically generate a support ticket when a customer leaves a review which matches specified criteria (i.e. rating, site, review content) in the Yext Knowledge Network.
Respond to your Reviews directly in the Zendesk platform by commenting on the generated ticket.
Assign reviews to different teams within your organization by setting filters of your choosing, including total rating, review content, and the location of the review itself.
Ensure that appropriate action is taken quickly for each review, no matter the type of review
To install this app, you’ll need a Zendesk account with a subscription to the Team, Professional, Enterprise, or Elite plan. You will also be required to provide your Zendesk subdomain (e.g. yext.zendesk.com). Lastly, you’ll need a Yext account with access to Review Monitoring. In order to respond to your reviews from Zendesk, you’ll need access to Review Response in Yext.
Note:This app makes Zendesk API calls on your behalf and will contribute to your daily API call limit.