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Boomerang Magic

Manage Boomerang warranties and claims from the ticket sidebar

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Funciona con

Support

Desarrollador

Boomerang Magic

About this app

Boomerang Magic is a post-purchase platform from One Degree Labs that helps brands support customers after the sale—warranty registration, claims, product setup, returns, and more—so agents can resolve issues faster without leaving Zendesk.

What this integration does well

The Boomerang Magic Zendesk app brings warranty and redemption work into the Support ticket sidebar:

  • Automatically surface warranties for the ticket requester using Boomerang ticket tags and/or requester email

  • Auto-created Support tickets are tagged with boomerang_magic and boomerang_warranty

  • Open warranty details and related claim information without switching tools

  • Approve, reject, reset, or approve-and-redeem claims directly from the sidebar

  • Keep claim and warranty status in sync with Boomerang Magic so agents always act on current data

This is ideal for support teams that handle warranty, LOST/DAMAGED claims, and post-purchase tickets in Zendesk.

Data disclosure and privacy

This app accesses limited Zendesk ticket context (for example ticket tags and requester contact details such as email) only to look up matching warranty and redemption records in Boomerang Magic. Requests are sent over HTTPS to Boomerang Magic APIs. Data is used solely to power the sidebar experience for authorized agents; it is not sold, and access is gated by a shop-specific secure token configured in the app settings. We do not share customer data with unauthorized parties.

Full details on collection, use, storage, and protection of customer data are in our Privacy Policy: https://boomerangmagic.com/privacy

Support: hello@boomerangmagic.com

Detalles de la aplicación

Cómo instalar

Use these steps to install and connect Boomerang Magic to Zendesk Support.

Before you start

You need:

  1. A Boomerang Magic account with admin access to your shop

  2. Permission to install apps in your Zendesk Support account

Step 1: Enable Zendesk and create a token in Boomerang Magic

  1. Sign in to Boomerang Magic

  2. Open Integrations (Shopify admin app: Integrations)
  3. Find the Zendesk card and open it

  4. Turn on the Zendesk integration if it is not already enabled

  5. Open the Zendesk App tab
  6. Click Generate token / Copy and store the app token somewhere safe
  7. Turn on Enable app API

    • You will paste this token into Zendesk in the next step

    • Keep this token confidential; do not share it outside your admin team

  8. Optional: enable ticket creation on warranty registration and/or redemption request so Boomerang creates tagged Support tickets automatically

Step 2: Install the Boomerang Magic app in Zendesk

  1. In Zendesk Support, go to Admin Center
  2. Open Apps and integrations → Apps → Zendesk Support apps
  3. Install Boomerang Magic from the Marketplace
  4. When Zendesk prompts for app settings, locate Token

  5. Paste the token you copied from Boomerang Magic

  6. Save / install the app

Step 3: Confirm the ticket sidebar

  1. Open a Support ticket for a warranty case
    • Boomerang-created tickets include tags such as boomerang_magic and boomerang_warranty

    • The app also uses the ticket requester email when tags alone are not enough

  2. Open the apps panel / ticket sidebar

  3. Select Boomerang Magic

  4. You should see matching warranties and, when present, redemption claims with actions (approve, reject, reset, approve and redeem)

If something looks wrong

  1. Re-check that Token in Zendesk app settings matches the current token in Boomerang Magic → Integrations → Zendesk → Zendesk App
  2. Confirm the ticket has Boomerang tags (boomerang_magic, boomerang_warranty) or a matching requester email

  3. Contact support: hello@boomerangmagic.com

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