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Recurring Tickets by Veryation
Recurring tickets, send-later replies and reminders for routine support work.
Funciona con
Support
Desarrollador
Veryation
About this app
About Veryation
Veryation is an independent software vendor building focused, reliable workflow apps for support teams — each one designed to do one job well.
What Recurring Tickets does
Recurring Tickets puts routine work on autopilot and timing under your control. Define a ticket once, choose a schedule, and it is created automatically every time it falls due. On any ticket, schedule a reply to send later or set a reminder so it comes back to you at the right moment. Built for work on a cadence: maintenance, compliance evidence, access reviews, recurring reports, and follow-ups nobody can afford to forget.
What it does well
Routine work is never missed. Tickets are created on schedule even when no agent is signed in — overnight, at weekends and on holidays.
Send replies later. Write a reply now, schedule it public or internal, and optionally set the ticket status after it sends.
Reminders that reopen tickets. At the time you choose, the ticket gets an internal note and returns to Open — back in your queue.
Flexible, timezone-accurate schedules. Daily, weekly on chosen weekdays, or monthly on a chosen day, with repeat-every-N intervals, start and end conditions, and correct daylight-saving handling in each rule’s own timezone.
Dynamic placeholders. Insert the current date, weekday, month, year or timestamp into subjects, descriptions, replies or tags, so every generated ticket identifies itself — and tags stay filterable in views and Explore.
Everything in one place. The Scheduled tab lists every upcoming reply and reminder account-wide with one-click cancel; Run now fires any rule on demand.
How it works
A secure scheduling service connects to your account using OAuth and acts through the Zendesk API at the times you define. Rules and the Scheduled view live in the left navigation bar; replies and reminders are scheduled from the panel in the ticket sidebar.
Data and privacy
The app stores only what you schedule: rule definitions (subject, description, requester email, assignee group, priority, type, tags and schedule), scheduled replies and reminders (ticket number, message, send time and the scheduling agent's name), your Zendesk subdomain, and the OAuth tokens used to act on your behalf. Tokens are held server side and never exposed to the browser, and requests are cryptographically verified.
The app does not read, export or store your existing tickets, comments, end-user records or conversations. We do not sell, rent or share customer data, and do not use it for advertising or profiling. Data is stored in Cloudflare D1 and all traffic uses HTTPS.
Uninstalling the app or revoking the OAuth grant immediately stops all processing. To request deletion of stored data, email support@veryation.com.
Privacy policy: https://veryation.com/apps/recurring-tickets/privacy
Terms of service: https://veryation.com/apps/recurring-tickets/terms
Detalles de la aplicación
Cómo instalar
Click Install at the top of this page and choose the Zendesk account you want to install into.
Confirm the plan and start your free trial. There is nothing to configure during installation — Recurring Tickets requires no API keys, URLs or other settings.
Open your Support agent workspace and click the Recurring Tickets icon in the left navigation bar.
The first time you open the app, click Connect Zendesk, then click Allow on the Zendesk authorization page that opens. This grants Recurring Tickets permission to create tickets and post scheduled replies in your account on your behalf. You only need to do this once.
Click New recurring ticket to open the rule editor.
Under Rule, enter a rule name. This is an internal label and is not shown to the requester.
Under Ticket content, enter the subject and description used for every ticket the rule creates. Optionally set a requester email, priority, type, assignee group and tags. Use the placeholder buttons beneath these fields to insert the current date, weekday, month, year or timestamp, so each generated ticket is uniquely identifiable.
Under Schedule, choose Daily, Weekly or Monthly. For weekly rules, select the weekdays to run on. For monthly rules, choose the day of the month. Then set how often the rule repeats, the time of day, and the timezone the schedule should follow.
Set when the schedule starts, and whether it ends never, on a specific date, or after a set number of occurrences.
Click Save recurring ticket. The rule appears in the list showing its schedule, next run time and status.
To test a rule immediately, click Run now on its row — this creates a ticket straight away without affecting the schedule. Use Pause to suspend a rule without deleting it, Edit to change it, and Delete to remove it.
To schedule a reply or set a reminder on any ticket, open the ticket and find the Recurring Tickets panel in the ticket sidebar. Choose Send later or Reminder, write the message, pick a time, and click Schedule.
Everything scheduled across your account is listed under the Scheduled tab of the main app in the left navigation bar, where pending items can be canceled.
All settings live inside the app itself; there are no separate admin settings to configure. If you need help, email support@veryation.com.
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