Chatbase WhatsApp Relay

Companion app for the Chatbase WhatsApp relay. When your Chatbase AI agent escalates a WhatsApp conversation to Zendesk, agents reply from the ticket and Chatbase delivers those replies back to the customer on WhatsApp.

This app keeps agents inside WhatsApp's rules while they do it:

• Shows whether the WhatsApp 24-hour customer service window is open, with a live countdown.

• Blocks composer replies that WhatsApp would refuse once the window has closed, with a clear error instead of a silently lost message.

• After the window closes, lists your approved WhatsApp templates (loaded live from Meta via Chatbase), lets the agent fill in the variables with a preview, and sends the template to re-open the conversation.

The app appears only on tickets created by the Chatbase relay and stays hidden everywhere else. It requires a Chatbase account with a WhatsApp channel and a connected Zendesk integration.

Data disclosure: This app works with Chatbase (https://www.chatbase.co) to operate the WhatsApp relay. It reads the current ticket's id and external id through the Zendesk App Framework. When an agent sends a template, the selected template and the variable values entered by the agent are transmitted to Chatbase, which delivers the message to the customer through the WhatsApp Business Platform (Meta) and records a private note on the ticket via the account's authorized Chatbase Zendesk integration. Ticket and message data are processed by Chatbase in accordance with its Privacy Statement at https://www.chatbase.co/legal/privacy.