Quickie is a handy top bar menu that gives you quick and convenient access to all views, from anywhere within Zendesk. It can dramatically improve the efficiency of your agents when accessing views.
Quickie will make your agents efficient and happy. It gives them the fastest means of accessing ticket views.
With Quickie, agents can browse and search all your ticket views in a categorized list from anywhere within Zendesk.
Quickie's search is instant and powerful, which makes finding the view you want amongst possibly hundreds of views is quick and painless.
Personal views can be organized together with other views or placed in a separate folder. This personal views folder can be renamed and set to display at the top or bottom of the list.
Quickie allows you to bookmark tickets. Tickets bookmarked in Quickie can quickly and conveniently be accessed from anywhere in Zendesk, just like views.
Individual agents can now select their favorite views so the selected view will then appear in a Favorites folder at the top of the views list. This gives the agents extra easy access to the views that they regularly use.
There's now a My user profile folder that contains the same ticket views that appear in the user's profile. There's also a My ticket tabs folder which keeps a list of all the ticket tabs you currently have open.
If you would like all these features and a lot more, then you should check out our Lovely View app, which comes with the Quickie features bundled in it.
Read more at Quickie's home page.
Please refer to the user guide for how to use Quickie.
Quickie is brought to you by Lovestock & Leaf.
Looking for a good deal on large agent numbers? Don't want to use credit card for payment? Want to pay annually instead of monthly, by credit card or bank transfer? Need advice on how to implement this app into your Zendesk workflow? Or any other enquiry, feel free to contact us at email@example.com