KnowledgeOwl Support Assist brings your knowledge base into Zendesk tickets. - Suggest answers - Search the knowledge base - Insert links to articles - Create new articles from tickets

Suggest answers

The app searches for articles in your knowledge base using the ticket subject. Relevant articles will display to the right of the ticket. Agents can click any suggested article to view them. The Insert option will add a link in the reply to the customer.

Search the knowledge base

Agents can search for knowledge base articles without leaving the ticket. Agents can click any suggested article to view them. The Insert option will add a link in the reply to the customer.

Insert links to articles

Agents can insert links to relevant knowledge base articles without leaving a ticket. Insert links from suggested answers and search results.

Create new articles from tickets

The app allows agents to create new articles while replying to tickets. You can customize the status and category in which agent-created articles will appear.

Since the app uses the API, there’s no need for extra KnowledgeOwl users for your support agents. Use this feature to capture knowledge from agents and build your knowledge base.

About KnowledgeOwl

Thousands of people use KnowledgeOwl to create and manage knowledge bases. Create a knowledge base that matches your brand’s look and feel. Take advantage of Enterprise-grade features and premium services. Best of all? KnowledgeOwl integrates with Zendesk to provide you with the best of both worlds.

Visit the website to learn more about KnowledgeOwl and try our knowledge base software.