A typical support team can spend up to 50% of their time typing.
World’s top support teams use TypeGenie to respond at record speed, create a unified tone of voice, and scale up faster.
Cut the repetition. Over 95% of customer service responses include repetitive elements. Intelligent sentence completions predict the repetition. So you can spend less time on repetitive typing and more providing excellent service.
Reduce average handling time. With less time spent on writing, customer queries get responses faster. This gives more time to your customers. And to your service team.
Keep every sentence on consistent brand tone. A uniform tone of voice is crucial for a brand. TypeGenie's recommended wordings encourage a consistent style across the support team.
Auto-complete your sentences. Auto-completes appear as you type. Simply hit Tab to use them. Completions are highly relevant and personalised, because they are based on your past tickets.
Relax, it teaches itself. Completions are created using cutting-edge artificial intelligence (called deep learning) with a self-learning capability. The more your team uses TypeGenie, the better the suggestions get.
Use completions across languages. TypeGenie completions work in any language, because the technology learns your personal writing style. TypeGenie currently predicts sentences in English, Spanish, French, German, Dutch, Swedish, and many others.
_“Your agents will not want to work without it!” - Bram, Business Operations at Sendcloud
“Be aware, it's addictive - once you start using it, you feel like you have no hands when writing a support reply without TypeGenie's help!” - Nela, Support Team at Spendee
... or scroll down and read some reviews from customer support teams like yours!