PagerDuty's real time operations platform helps companies increase reliability and customer satisfaction by routing and escalating critical issues to the proper teams that can resolve the issue in a timely manner. As the acknowedgement, research and resolution process is happening, your customer facing team can stay up to date with the PagerDuty integration and provide updates to your customers.
Getting notified when tickets are created is critical for many organizations. With this integration, you can now use PagerDuty's rich scheduling and notification capabilities to make sure that your team(s) is responsive in resolving issues for your customers.
The PagerDuty integration only takes a few minutes to configure, just sign into your PagerDuty account and you can begin interacting with PagerDuty from the Zendesk interface!
Sign up for a free 14 day trial here!