Available only to agents with 'Talk - Partner Edition' seats (see zendesk.com/talk/pricing).
In 2013, Jan started the company Loyally and decided to develop CTI applications for providers of telephony and CRM systems. The company then grew rapidly and set its focus on new innovative CTI functionalities for linking CRM and telephony systems together. The loyally team is flexible, transparent, down-to-earth and honest in our typically Dutch way and one of our favorite sayings is 'If it ain't Dutch, it ain't much'. Our mission is to support helpdesk employees worldwide with all necessary customer information as soon as a customer calls. We want helpdesk employees te be able to help each customer quickly and easily by linking all their systems with CTIs. We want to combine the strengths of CRM and telephony systems by presenting customer information in one screen in one click. Easy, time-saving and cost-effective.
Loyally offers this CTI between Zendesk and Broadsoft as a premium app, using the possibilities of Zendesk for a richer, more efficient and more powerful integration.
This means you will be able to use all the known features you want like:
Ticket creation and appending
Zendesk contact search for all calls
Broadsoft contact search for all agents and queues
Click to dial
On-screen caller info
Call and ticket Transfers
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