LaunchDarkly is the world's leading Feature Management Platform serving over 20 trillion feature flags daily to help software teams build better software, faster. Product and development teams often utilize LaunchDarkly feature flags to control feature entitlements for a designated segment or group of users, effectively gating access for betas, trials, custom features, and more.

The LaunchDarkly app gives you and your team members a read-only view of your feature flags. Once installed, agents can see the flag variations LaunchDarkly serves to your customers without leaving Zendesk, thus dramatically shortening the time to close tickets. This app reduces administrative toil, boosts customer support productivity, and increases customer satisfaction.